{"id":694,"date":"2026-07-29T17:08:17","date_gmt":"2026-07-29T17:08:17","guid":{"rendered":"http:\/\/sawconcepts.com\/?p=694"},"modified":"2026-07-30T16:06:46","modified_gmt":"2026-07-30T16:06:46","slug":"centrica-plans-1300-job-cuts-with-glasgow-and-edinburgh-call-centres-in-scope","status":"publish","type":"post","link":"http:\/\/sawconcepts.com\/index.php\/2026\/07\/29\/centrica-plans-1300-job-cuts-with-glasgow-and-edinburgh-call-centres-in-scope\/","title":{"rendered":"Centrica plans 1,300 job cuts with Glasgow and Edinburgh call centres in scope"},"content":{"rendered":"<p><a href=\"https:\/\/highgrowth.scot\/centrica-plans-1300-job-cuts-with-glasgow-and-edinburgh-call-centres-in-scope\/\" title=\"Centrica plans 1,300 job cuts with Glasgow and Edinburgh call centres in scope\" rel=\"nofollow\"><img loading=\"lazy\" width=\"768\" height=\"512\" src=\"http:\/\/sawconcepts.com\/wp-content\/uploads\/2026\/07\/london-park-house-768x512-1.jpg\" class=\"webfeedsFeaturedVisual wp-post-image\" alt=\"\" style=\"margin: auto;margin-bottom: 24px;max-width: 100%\" \/><\/a><\/p>\n<p class=\"wp-block-paragraph\">British Gas parent Centrica has confirmed plans to cut about 1,300 jobs over the next two years, with contact-centre teams in Glasgow and Edinburgh among the sites affected. The reductions were announced alongside the company&#8217;s half-year results on Thursday, which showed an 18% drop in first-half adjusted profit to \u00a3737m.<\/p>\n<p class=\"wp-block-paragraph\">Around 500 of the roles are in customer operations across contact centres in Glasgow, Edinburgh, Cardiff, Leicester, Stockport and Leeds, with a further 800 positions going across group support and outsourced offshore functions. Centrica said the cuts equate to roughly 14% of its customer-operations workforce.<\/p>\n<p class=\"wp-block-paragraph\">The company said the changes reflect a sustained shift in customer behaviour rather than an AI-driven redundancy programme, with 90% of British Gas customers now using digital channels and inbound contact volumes down about 20% year on year. Centrica is separately spending \u00a3600m on an AI-led overhaul of customer service infrastructure.<\/p>\n<p class=\"wp-block-paragraph\">For the Scottish labour market, the announcement matters because Centrica&#8217;s Glasgow and Edinburgh sites have been long-standing sources of large-volume, entry- and mid-level service jobs. A detailed city-by-city breakdown has not yet been published, and the company has said the reductions will be delivered through a mix of natural attrition, voluntary departures and selected redundancies over two years, with formal consultation to follow.<\/p>\n<p class=\"wp-block-paragraph\">Centrica shares fell more than 4% on the day of the results despite a 9% dividend increase.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>British Gas parent Centrica has confirmed plans to cut about 1,300 jobs over the next two years, with contact-centre teams in Glasgow and Edinburgh among the sites affected. The reductions were announced alongside the company&#8217;s half-year results on Thursday, which showed an 18% drop in first-half adjusted profit to \u00a3737m. Around 500 of the roles [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":696,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[6],"tags":[],"_links":{"self":[{"href":"http:\/\/sawconcepts.com\/index.php\/wp-json\/wp\/v2\/posts\/694"}],"collection":[{"href":"http:\/\/sawconcepts.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/sawconcepts.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/sawconcepts.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/sawconcepts.com\/index.php\/wp-json\/wp\/v2\/comments?post=694"}],"version-history":[{"count":2,"href":"http:\/\/sawconcepts.com\/index.php\/wp-json\/wp\/v2\/posts\/694\/revisions"}],"predecessor-version":[{"id":697,"href":"http:\/\/sawconcepts.com\/index.php\/wp-json\/wp\/v2\/posts\/694\/revisions\/697"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/sawconcepts.com\/index.php\/wp-json\/wp\/v2\/media\/696"}],"wp:attachment":[{"href":"http:\/\/sawconcepts.com\/index.php\/wp-json\/wp\/v2\/media?parent=694"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/sawconcepts.com\/index.php\/wp-json\/wp\/v2\/categories?post=694"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/sawconcepts.com\/index.php\/wp-json\/wp\/v2\/tags?post=694"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}